Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team-oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations
  

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues 
• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on-property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest-focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed

Why You’ll Love This Job

• Lead & Inspire – Manage and mentor a front desk team, helping each member grow while delivering service that exceeds expectations.
• Drive Operational Excellence – Oversee all front desk operations, including guest check-in/check-out, cash handling, and Hilton Honors enrollment, while maintaining smooth, efficient processes.
• Be Guest-Centric – Anticipate and exceed guest needs, resolve issues with professionalism, and create memorable experiences that keep guests coming back.
  

What You’ll Be Doing

• Team Leadership – Hire, train, coach, and hold front desk staff accountable to 6PM Hospitality and Hilton standards; rotate Manager on Duty shifts and ensure shifts are always covered.
• Daily Operations – Oversee front desk operations, maintain accurate guest accounts, monitor payroll, and follow shift checklists for seamless hotel operations.
• Guest Experience – Greet guests warmly, respond to requests, handle concerns tactfully, and provide accurate information about the hotel and surrounding area.
• Sales & Revenue – Promote Hilton Honors enrollment, upsell rooms and hotel amenities, collect leads, and support property sales goals.
• Inventory & Administration – Monitor office and Café supplies, maintain records, assist with payroll, and participate in departmental and management meetings.
• Safety & Compliance – Follow all safety procedures, emergency protocols, and local regulations, while ensuring team members do the same.
• Cross-Department Support – Collaborate with all hotel departments, assist with Café operations, and support special projects as needed.

Who You Are

• Experienced & Knowledgeable – Minimum of 1 year in a front desk or guest services role with strong knowledge of front office operations.
• A Leader & Mentor – Skilled at coaching, motivating, and developing a team while maintaining accountability and high service standards.
• Guest-Focused & Detail-Oriented – Passionate about delivering exceptional service, solving problems, and creating memorable stays.
• Flexible & Resilient – Ready to work varied schedules, including evenings, weekends, and holidays, while thriving in a fast-paced environment.
• Physically Capable – Comfortable standing for long periods, walking the property, and assisting with guest needs throughout the hotel.
• Tech & Process Savvy – Proficient in basic computer use, record keeping, email, and following structured operational processes.